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Forms, Policies & Rates

All the essential information and resources in one place.

Forms

Authorised Representative Form
Change of Ownership Form
Change of Account Name Form
Bereavement Assistance Form

Policies

Acceptable Use Policy
Auto Recharge Policy
Complaints Policy
Prepaid Mobile Terms and Conditions
Privacy Policy
Apple Pay Terms and Conditions
Payment Assistance Policy Summary
Payment Assistance Policy

Critical Information Summaries: Current

Prepaid Mobile Critical Information Summary
Small Mobile Broadband Critical Information Summary
Large Mobile Broadband Critical Information Summary

Ciritical Information Summaries: Expired

Critical Information Summary August 2024

Offer Terms & Conditions: Current

$5,000 Cash Giveaway Terms & Conditions

Offer Terms & Conditions: Expired

Launch Offer Terms & Condition's
CW Staff Offer Terms & Condition's
Double Data Offer Terms & Condition's
Autumn 5G Plan Offer Terms and Condition's
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