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Forms, Policies & Rates
All the essential information and resources in one place.
Forms
Authorised Representative Form
Change of Ownership Form
Change of Account Name Form
Bereavement Assistance Form
Policies
Acceptable Use Policy
Auto Recharge Policy
Complaints Policy
Prepaid Mobile Terms and Conditions
Privacy Policy
Apple Pay Terms and Conditions
Payment Assistance Policy Summary
Payment Assistance Policy
Critical Information Summaries: Current
Prepaid Mobile Critical Information Summary
Small Mobile Broadband Critical Information Summary
Large Mobile Broadband Critical Information Summary
Ciritical Information Summaries: Expired
Critical Information Summary August 2024
Offer Terms & Conditions: Current
$5,000 Cash Giveaway Terms & Conditions
Offer Terms & Conditions: Expired
Launch Offer Terms & Condition's
CW Staff Offer Terms & Condition's
Double Data Offer Terms & Condition's
Autumn 5G Plan Offer Terms and Condition's