Privacy Policy

Switch Mobile Networks Pty Ltd (ABN 87 669 988 541) trading as EZEE Mobile

Last updated: February 2026

1. About this Policy
   This Privacy Policy explains how Switch Mobile Networks Pty Ltd, trading as EZEE Mobile (“we”, “us”, “our”), collects, uses, holds and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What is Personal Information?
   “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

3. Why We Collect Personal Information
   We collect and hold personal information to verify your identity as required under telecommunications laws and regulations, provide mobile and telecommunications services to you, comply with legal and regulatory obligations, manage and operate our business, prevent fraud and protect the security of our services, and assist law enforcement and emergency services where required by law. Telecommunications laws may require us to collect certain information to verify your identity and record aspects of your use of our services (such as date, time and duration of communications).

4. What Personal Information We Collect
   We only collect personal information that is reasonably necessary for our functions and activities. We may collect personal details such as name, date of birth, gender, occupation and driver licence, passport or other identity document details; contact details such as residential, postal and email address and phone numbers; financial information such as credit card or bank account details and billing and payment history; service information such as account information, service usage history, support enquiries and complaints; identity verification information including details from identity documents you provide and verification results from identity and fraud prevention service providers; and technical and device information when you use our website, mobile applications or online services, including device type and identifiers, IP address, browser type, operating system, network and location information, online identifiers and usage and interaction data. This information may be collected using cookies and similar technologies for security, fraud prevention, analytics and service improvement. If we cannot collect required information, we may not be able to provide services to you.

5. How We Collect Personal Information
   We generally collect personal information directly from you when you apply for or activate a service, contact us, use our website or app, or interact with customer support. We may also collect personal information from publicly available sources, other companies in our corporate group, authorised representatives, business partners and wholesalers, identity verification and fraud prevention agencies, telecommunications and network providers, and dealers, agents and contractors.

6. How We Use Personal Information
   We may use your personal information to identify and verify you, perform credit and identity checks, prevent fraud and protect our services, provide telecommunications products and services, bill and collect payment, provide customer support, improve our products and services, conduct analytics and business planning, comply with legal obligations, and send marketing communications where permitted by law.

7. Disclosure of Personal Information
   We may disclose personal information where reasonably necessary to contractors and service providers who support our operations, including identity verification, fraud prevention, credit management, data hosting and cloud services, analytics and security services, billing and debt recovery, and legal and regulatory compliance; telecommunications carriers and wholesale suppliers; authorised representatives; corporate group members; professional advisers; and law enforcement or regulatory authorities where required by law. We take reasonable steps to ensure third parties handle your personal information appropriately.

8. Overseas Disclosure of Personal Information
   Some of our service providers and partners may be located outside Australia or may store or process personal information overseas for purposes including identity verification, fraud prevention, data hosting, analytics and security monitoring. By providing your personal information to us, you acknowledge that your personal information may be disclosed to overseas recipients and processed in jurisdictions that may have privacy laws different from those in Australia. Where required, we will obtain your consent to overseas disclosure.

9. Credit Checks
   We may disclose your credit information to credit reporting bodies such as Equifax for the purpose of undertaking credit checks, as required under the Telecommunications Consumer Protections Code 2019.

10. Direct Marketing
    We may use your personal information to send marketing communications about products and services offered by us or our business partners. You may opt out at any time by contacting customer support on 1300 393 366 or following the unsubscribe instructions in communications.

11. How We Hold and Protect Personal Information
    We store personal information in electronic and physical formats at our offices and through secure third-party data centres. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

12. Access and Correction
    You may request access to personal information we hold about you and request correction of inaccurate information. To make a request, contact us using the details below.

13. Complaints
    If you believe we have breached the Australian Privacy Principles, please contact us. We will acknowledge your complaint, investigate the matter and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us
    Switch Mobile Networks Pty Ltd trading as EZEE Mobile. Phone: 1300 393 366. Email: compliance@ezeemobile.com.au.