Domestic, Family and Sexual Violence Support
Domestic, Family and Sexual Violence Support
Support is available. We're here to help you stay connected in a way that is safe for you.
If you are in immediate danger, call 000.
If you have a hearing or speech impairment, you can contact emergency services via 106.
Your Safety and Privacy
Domestic, family and sexual violence can impact anyone. It can include physical harm, emotional or psychological abuse, financial control, or misuse of technology.
EZEE Mobile is committed to supporting customers affected by these situations by helping you maintain safe access to your mobile service and essential support networks.
If you are concerned that your phone or online activity may be monitored, we recommend using a safe device to access this page and clearing your browser history afterwards.
How We Support Customers
We have a Domestic, Family and Sexual Violence Assistance Statement that sets out how we support customers and manage requests in a way that focuses on safety.
You can access the full statement here: https://ezeemobile.com.au/documents
Support Options Available
Our team is trained to assist customers experiencing domestic, family or sexual violence. Depending on your situation, we may be able to:
- Update your contact details or communication preferences
- Help secure your account and limit unauthorised access
- Transfer a service into your name or out of your name
- Disconnect services that are no longer required
- Assist with moving your service to a new address
- Set up a new service or account where needed
- Provide payment assistance or financial hardship support
We will work with you to understand your circumstances and provide appropriate options.
Contacting EZEE Mobile
You can contact our team for support. We will handle your enquiry with care and can adjust how we communicate with you based on your needs.
Phone: 1300 393 393
Email: support@ezeemobile.com.au
Hours: Monday to Friday, 9:00am - 5:00pm (AEST)
Accessibility support: National Relay Service - 1800 555 660
If it is not safe to speak at the time you contact us, you can request a callback at a safer time.
External Support Services
You may also wish to contact the following specialist services for additional support:
- 1800RESPECT (1800 737 732) - 24/7 counselling and support
- Lifeline (13 11 14) - 24/7 crisis support and suicide prevention
- 13YARN (13 92 76) - 24/7 support for Aboriginal and Torres Strait Islander peoples
- Kids Helpline (1800 551 800) - Free counselling for young people aged 5-25
- MensLine Australia (1300 789 978) - Support for men
- Full Stop Australia (1800 385 578) - Trauma-informed counselling
- Ask Izzy (askizzy.org.au) - Directory of local support services including housing, food and financial assistance
